The Top 20 Things Our High-Net-Worth Clients Ask Us to Do

People often ask us what we actually do all day. The honest answer is: an extraordinary range of things. No two days look alike, which is precisely what we love about it. While discretion means we’ll never name a name, we can happily share the kinds of requests that land with our team. Here are twenty of the most common.

1.        Securing the unobtainable dinner reservation. The fully booked restaurant, the table for tonight — our relationships open doors that online booking systems can’t.

2.        Arranging a private jet at short notice. Sometimes plans change at 9pm for a 7am departure. We make it seamless.

3.        Sourcing a rare or last-minute gift. From a discontinued perfume to a first-edition book, we track down the seemingly untraceable.

4.        Planning and managing a house move. Coordinating removals, utilities, cleaners and the hundred small details of relocating.

5.        Organising private events. Milestone birthdays, anniversaries and intimate dinners planned and delivered end to end.

6.        Waiting in for deliveries and tradespeople. Yes, really — reclaiming the days lost to “sometime between 8 and 6”.

7.        Securing tickets to sold-out events. Concerts, sport, theatre, opera — the events everyone wants and few can get.

8.        Planning bespoke holidays. From a spontaneous weekend to a complex multi-stop family itinerary, arranged in full.

9.        Personal shopping and wardrobe sourcing. Finding the right piece, the right size, delivered without the trek around town.

10.      Sourcing trusted household staff. Vetted nannies, housekeepers, private chefs and estate managers from our trusted network.

11.      Managing everyday life admin. Bills, renewals, insurance, appointments — the quiet tide of tasks that never stops.

12.      Booking hard-to-get restaurants abroad. Our black book reaches well beyond the UK.

13.      Arranging luxury car hire and chauffeurs. For a special occasion, an airport run or a week of seamless travel.

14.      Coordinating home renovations and projects. Finding reliable tradespeople and keeping the project on track.

15.      Sourcing experiences money can’t easily buy. Private tours, chef’s tables, behind-the-scenes access.

16.      Handling diary and EA support. Full personal-assistant support for those without one — or those whose PA needs backup.

17.      Organising thoughtful corporate and personal gifting. At scale for a business, or one perfect present for someone special.

18.      Managing pet care and travel. From dog-walkers to pet-friendly holidays arranged around the whole family.

19.      Researching schools, tutors and childcare. Taking the legwork out of important family decisions.

20.     Being on hand for whatever else arises. The request you didn’t expect to need — that’s often the one we’re proudest to solve.

The thread that runs through all of it

Look down that list and you’ll notice something. Very little of it is genuinely impossible — but nearly all of it is time-consuming, fiddly, or dependent on knowing the right person. That’s the common thread. Our clients are successful, capable people who simply don’t have the hours, and shouldn’t have to.

What ties every request together is our network and our relationships — our little black book, built patiently over years. And behind it, a dedicated lifestyle manager who knows you, so you never have to explain yourself twice.

Whatever’s on your list, we’d love to take it off your hands.

If there’s something you’ve been meaning to sort — or something you’d never dream was possible — do get in touch. Email hello@otium-concierge.com or call 03333406312, and let us give you back your time, because it should always work for you.