What Concierge Clients Ask For: And What They Didn’t Know They Could
When most people hear “concierge service,” they picture dinner reservations, hard-to-get tickets, or travel bookings. But the truth is, clients use Otium Concierge for far more than that — often for things they didn’t even realise they could ask for.
We’re not here just for the showstoppers. We’re here for the everyday, the unglamorous and the urgent.
Here’s a glimpse into the real requests we receive, and how we support our clients behind the scenes.
The Obvious Things
These are the tasks people expect:
Restaurant reservations and private dining coordination
Travel planning for business and leisure
Gift sourcing and occasion reminders
VIP access to events and launches
Hiring private chefs, chauffeurs or tutors
We do all of this regularly — with discretion, speed and the right connections.
The Not-So-Obvious Requests
This is where things get more interesting. Clients often discover, over time, how much we can handle for them.
We’ve helped with:
Moving house while the client was abroad
Managing contractors and household logistics
Setting up insurance, utilities and broadband for new properties
Finding and booking NHS or private medical appointments
Coordinating complex family travel across time zones
Filling out forms, renewals and tax documents
Last-minute dry cleaning pickup and delivery while they’re on the move
Some tasks are time-sensitive. Others are simply frustrating. That’s what we’re here for.
The Things They Didn’t Expect – But Now Rely On
Once trust is established, clients begin to use us more proactively.
“Can you manage my daughter’s uni move?”
“Can you sort half term childcare and some indoor activity ideas?”
“Can you remind me about that subscription renewal next year?”
“Can you help my executive assistant with diary planning next quarter?”
We become part of their extended team. Quiet, consistent and endlessly useful.
The Value of Simply Saying: “Can You Handle This?”
What sets our clients apart isn’t how many assistants they have or how big their businesses are. It’s that they’ve learned to delegate the right things to the right people.
They know that with us, they can send a message and move on with their day — trusting it will get done properly.
And they often say: “I wish I’d known I could ask for that.”
Thinking of Joining Otium Concierge?
Whether you’re a founder, a parent, an executive or someone juggling too many plates — if you’ve ever thought “I don’t have time for this,” you probably don’t.
But we do.
Get in touch to explore a concierge membership tailored to your life.